Get in touch

Office of Student Services

If you have any questions that are not (yet) answered in this FAQ section, please get in touch with the Office of Student Services on your campus.

CaMS - FAQ

Frequently asked questions on TH Köln's campus management system (CaMS)

Registration, application and enrollment

+ I have registered as an applicant but did not receive a welcome email. What can I do?

First, please check whether the welcome email is in your spam or junk folder.

Please verify that you have entered the correct email address when registering and that you have checked the corresponding mailbox.

Please contact bewerbung@th-koeln.de stating your full name and date of birth to find out which email address is stored for you in CaMS and, if necessary, ask for the welcome email to be sent to you again.

+ I have registered in CaMS several times but none of my user names work. What can I do?

Generally, the first user name with your personal password is valid. If you have forgotten both, please contact bewerbung@th-koeln.de stating your full name and date of birth. You will then receive your currently valid user name and a temporary password to log in again.

+ I have already applied in a previous application phase, but have NOT started studying at TH Köln. Now the login details I used back then no longer work. What can I do?

Your previous user name was probably deleted. Please register again in CaMS.

If you have any questions, please contact bewerbung@th-koeln.de stating your full name and date of birth.

+ I applied for a degree at TH Köln via Uni-Assist. Do I also need to register in CaMS?

As soon as the application phase at TH Köln starts and your application documents have been checked and approved by Uni-Assist, a user name will be created for you in CaMS. You will receive an email with the login information which you can enter in CaMS under “Login for applicants”.

+ I would like to apply in CaMS using my BID and BAN from Hochschulstart, but I receive an error message that the Applicant ID I entered is already in use. What can I do?

If you have already applied with this BID and BAN in a previous procedure, you can log in and apply with the same login details (user name and password) as you did then.

If you do not have these details anymore or if you receive an error message, please contact bewerbung@th-koeln.de stating your full name and date of birth. We will then send you your valid login details.

+ I have applied for a degree program at TH Köln via Hochschulstart / DoSV. My personal details have changed in the meantime. However, I cannot edit them in CaMS. What can I do?

You can change your personal details via Hochschulstart / DoSV. The changes will then be transferred to CaMS automatically.

If you have any questions, please contact bewerbung@th-koeln.de stating your full name and date of birth.

+ I have received a Letter of Admission. Where and how can I enroll?

Log in to CaMS under “Login for applicants”.

After logging in, select the quicklink “Application for admission” on the home page.

Under “Submitted applications”, select “Request enrollment” for the respective program and go through the online enrollment process.

+ I have already gone through the online enrollment process and uploaded files for another program. Now I cannot upload updated files for the new enrollment because the fields are already filled. What can I do?

For past applicants, there is an additional upload field named “Documents for your new enrollment”. Please upload the files needed for your new enrollment in this field. 

If you have further questions, please contact bewerbung@th-koeln.de stating your full name and date of birth.

Login problems

+ I have gone through the online enrollment process, but now I can no longer log in with my user name. What can I do?

Once you are enrolled at TH Köln, you are assigned a campusID in CaMS.

You will receive an email with your login details to activate your campusID.

When your campusID is activated, you can go to the “Students” section in CaMS and log in using the “campusID login” button.

+ I have not received an activation email with my campusID and cannot log in to CaMS anymore. What can I do?

First, please check whether the activation email is in your spam or junk folder.

Please verify that you have entered the correct email address when registering and that you have checked the corresponding mailbox.

Please contact bewerbung@th-koeln.de stating your full name and date of birth to find out which email address is stored for you in CaMS and, if necessary, ask for the activation email with your campusID to be sent to you again.

+ I have received the activation email for my campusID, but I cannot log in to CaMS. What can I do?

Please activate your new campusID in the campusID-Center.

After activating it, you can go to the “Students” section in CaMS and log in using the “campusID login” button.

+ I have studied at TH Köln until six months ago, but I can no longer log in using my campusID. What can I do?

Your campusID has been set to inactive. Please contact bewerbung@th-koeln.de stating your full name and date of birth to have your campusID reactivated and receive a new activation email.

+ I would like to log in to CaMS via the Home page, but I get the error message “Your login was not successful. Please check your username and password and try it again.” What can I do?

Please always use the respective user-specific subpage for Applicants, Studensts or Staff to log in. The login on the home page is only used for the function “Forgot your login information?”.

If you are a student and you receive this error message when logging in via the “Students” subpage, please contact our Campus IT: support@campus-it.th-koeln.de.

If you are an applicant and you receive this error message when logging in via the “Applicants” subpage, please contact bewerbung@th-koeln.de stating your full name and date of birth.

Certificates and documents

+Where can I find my certificate of enrollment?

To download your certificate of enrollment, go to the student service section of CaMS. You will find your certificate of enrollment in the ‘Certificates’ tab. Your BAföG certificate is also available for download in this section.

+Where can I find my certificate of enrollment in PSSO?

Certificates of enrollment are no longer available in PSSO. To download your certificate of enrollment, go to the student service section of CaMS. You will find your certificate of enrollment in the certificates tab. Your BAföG certificate is also available for download in this section.

+Do I need to enter a TAN in PSSO to download my certificate of enrollment?

Certificates of enrollment have moved to CaMS, i.e. they are no longer available in PSSO. TANs are not required in CaMS.

Re-registration

+Am I re-registered?

The information if your re-registration was successful i.e. you are enrolled for the current semester is displayed in CaMS: Go to the student service section. Your current enrollment status is displayed right under the headline “Student service”.

+I paid the semester fee but I am not re-registered. Why?

It is likely that a re-registration block prevents your re-registration. Please go to the student service section and select the tab ‘Blocks’. You will find information on how to remove the re-registration block.

+Where can I get information on my re-registration? What are TH Köln’s bank details?

To find this information, go to the student service section and select the tab ‘Payments’. Make sure to use the reference provided so that your payment can be registered in CaMS without delay.

+What is the exact amount I need to pay?

Go to the student service section and select the tab ‘Payments’ to find out the exact amount you need to pay.

Leave of absence

+How can I apply for a leave of absence?

You can submit your application for a leave of absence through CaMS. Go to the section “Applications and requests” and start the application process. Supporting documents can also be uploaded to CaMS.

+I need a confirmation that I am currently on a leave of absence. Where can I find that?

Once your leave of absence has been confirmed (i.e. once your application for a leave of absence has been approved AND we have received your payment), a certificate of enrollment with a remark “on leave of absence” will be available for download in CaMS (student service section, tab ‘Certificates’)

Contact information

+Where can I change my contact information?

You can change your contact information in CaMS. Go to the student service section and select the tab ‘Contact information’. You can edit your information by clicking on the pen icon.

+Do I need a TAN to change my contact information or to download certificates?

No, you do not need TANs to use these functions of CaMS.

Disenrollment

+I do not want to continue my studies at TH Köln. How can I request to be disenrolled?

You can submit a request to be disenrolled through CaMS. To do so, go to the section "Applications and requests" and then select "Disenrollment". Please select a reason for your disenrollment. You can also adjust your disenrollment date (if required) before you submit your request. 

+ I have been disenrolled but I want to continue my studies. What can I do?

Please check

1) if there is a re-registration block that prevented your re-registration. To do so, go to the student service section and select the tab “Blocks”.

2) if you paid the entire semester fee by the deadline. Please visit our website for information on the semester fee and re-registration deadline:
www.th-koeln.de/re-registration

Please get in touch with the Office of Student Services on your Campus immediately to find out if it is still possible to cancel your disenrollment.

+ Where do I find my certificate of disenrollment?

If you requested to be disenrolled (for additional information, please visit www.th-koeln.de/leave_thk) or if you were disenrolled by TH Köln, a certificate of disenrollment will be available for download in the ‘Certificates’ tab of the Student service section. Your notification of disenrollment as well as your pension insurance certificate are also available for download in the same section. After your disenrollment, you will continue to have access to CaMS for another six months. We thus recommend that you download and/or print all important documents (i.e. also certificates of enrollment and BAföG certificates, if applicable) while you can still access CaMS.

+I cannot properly download my certificates to my smartphone. Why is that?

Certificates in CaMS are always PDF files. Please install a PDF reader to your phone to view these documents.

+I have been disenrolled. How can I update my mailing address (e.g. to receive my graduation documents by mail) or receive certificates?

After your disenrollment you will continue to have access to CaMS for another six months. During this time, you can still edit your contact information in the student service section of CaMS. We recommend that you download and/or print all important documents (i.e. also certificates of enrollment and BAföG certificates, if applicable).

Exam administration

+ Where can I register for/de-register from exams?

Exam (de-)registration is possible in the Online Examination and Student Services (PSSO).

Login link: https://psso.th-koeln.de

Information and manual: www.th-koeln.de/psso_en

+ Where can I find my transcript of records in CaMS?

Transcripts of records are only available in the Online Examination and Student Services (PSSO)

Login link: https://psso.th-koeln.de

Information and manual: www.th-koeln.de/psso_en

Get in touch

Office of Student Services

If you have any questions that are not (yet) answered in this FAQ section, please get in touch with the Office of Student Services on your campus.


M
M